Fixing Common Device Problems

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Objective

I can troubleshoot common issues on a device.

Part 1 of 3

Key concepts

3 concepts

  1. 1

    Troubleshooting is a systematic way to find and solve issues with technology, and the first step is often to restart the device.

  2. 2

    After restarting, you should check all physical connections like cables and power cords, and ensure the device has a working power source.

  3. 3

    If problems continue, check for software updates and pay attention to any error messages to help isolate the problem.

Part 2 of 3

Practice

3 questions

1

According to the reading passage, what is the very first and often most effective step you should take when a device isn't working correctly?

2

Your device is connected to Wi-Fi, but you can't access the internet. Based on the troubleshooting steps, what physical connection should you check, and why is it important?

Part 3 of 3

Exit ticket

Quick comprehension check

Your tablet screen is frozen and you can't open any apps. Based on the reading passage, list three troubleshooting steps you would take to try and fix this problem, in the order you would try them.

Sample answer included in the free materials

Get the materials

Teacher guide, student handout, and slides — free, in Google Docs format

  • Teacher Guide

    Complete lesson plan with answer keys and alternate activities

  • Student Handout

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