Following Instructions
Learning Objective
I can accurately follow multi-step instructions.
Key Concepts
Active listening is the opposite of passive listening, where the listener is not mentally engaged with the speaker.
Active listening involves both non-verbal and verbal communication, including making eye contact and asking thoughtful questions.
When actively listening, it is important to respond to what the speaker has said by reflecting back what you heard or asking a follow-up question.
Practice Questions
This lesson includes 3 practice questions to reinforce learning.
View questions preview
1. According to the video, what are the two prerequisites for active listening? List them in order.
2. Imagine you're actively listening to a friend who is describing a frustrating experience at work. List three specific actions you could take to demonstrate active listening, incorporating both non-verbal and verbal communication techniques as described in the video.
3. Which of the following is NOT a characteristic of active listening according to the video?
Educational Video
Active Listening Skills
Communication Coach Alexander Lyon